How to turn in an Exchange Order to receive a Japan Rail Pass
STEP1Buy at JR designated sales office or agents.
Buy your Exchange Order for the JAPAN RAIL PASS at one of the following sales offices or agents before coming to Japan.
JTB Corp., Nippon Travel Agency, KINTETSU INTERNATIONAL, Tobu Top Tours, Japan Airlines*1, All Nippon Airways*2, JALPAK, and their associated agencies.
*JAPAN RAIL PASS cannot be purchased in Japan.
You must purchase an Exchange Order at an authorized sales agent or sales office before coming to Japan.
*1 In this case, you must book a JAL Group flight.
*2 In this case, you must book an ANA Group flight.
The clerk at the location where you purchase your Exchange Order will explain the eligibility requirements for the JAPAN RAIL PASS.
Be sure that you understand these requirements before purchasing an Exchange Order.
In the event that you are unable to receive a PASS because you fail to meet the eligibility requirements, the JR Group is not liable for any charges or fees associated with your use of JR lines while in Japan.
- If you are unable to receive a PASS, you can return your Exchange Order to the overseas travel agency from which you purchased it for a refund.(*Fees apply.)
- If you have any questions about the Exchange Order, please inquire directly at the travel office where you made the purchase.
STEP2Turn in your Exchange
Order to receive a JAPAN RAIL PASS
Present your Exchange Order and obtain your JAPAN RAIL PASS after you arrive in Japan.
You have to turn in your Exchange Order (with your passport) to receive your JAPAN RAIL PASS at a JAPAN RAIL PASS exchange office in a major JR station.
- You cannot use an Exchange Order when you travel on JR lines. Turn in your Exchange Order and obtain your JAPAN RAIL PASS at one of the JAPAN RAIL PASS exchange offices. (Please note the Service hours and closing days.)
- Your Exchange Order must be turned in for a JAPAN RAIL PASS within three months of the date the Order was issued.
(for example, an Exchange Order issued on April 15 would have to be turned in by July 14)
*It may take time to turn in your Exchange Order and receive a JAPAN RAIL PASS if the service counter is busy. Please ensure you leave enough time when you visit the exchange office.
- At the exchange office, you will be asked to fill in a short application form and to show your passport with the Temporary Visitor stamp/sticker you received on entry into Japan. When exchanging the Exchange Order for a JAPAN RAIL PASS, you must show your passport* and the Temporary Visitor stamp/sticker.
*In order to receive a JAPAN RAIL PASS, the name appearing on the Miscella onditions. a. who has the right of permanent residence in that country b. who is married to a non-Japanese residing in a country other than Japan. Note: Present the following documentation along with your Japanese passport when you purchase the Exchange Order and when you exchange it for a JAPAN RAIL PASS: Persons meeting condition (a) must provide written proof of the following: ・Right of permanent residence* ・That they are living in a country other than Japan Persons meeting condition (b) must provide written proof of the following: ・That they are married to a foreign national ・That they are living in a country other than Japan ・That their spouse (a foreign national) is living outside Japan
*In some cases, a certificate of residence with a period of stay of at least 5 years may suffice as proof of eligibility. For details on required documentation, please
check with the office where you purchase the Exchange Order.
- The type of PASS describe on the Exchange Order cannot be changed.
- If the Exchange Order is lost or stolen, or you are unable to provide it for another reason, no exchange for a JAPAN RAIL PASS can be made.
- You will not be able to exchange your Exchange Order for a PASS if you fail to satisfy the eligibility requirements.
STEP3Make a sent reservation
After turning in your Exchange Order for a JAPAN RAIL PASS, you can make seat reservations at a “Midori-no-madoguchi” Reservation Office.
There is no additional charge for additional charge for making seat reservation.To make a reservation, go to any Travel Service Center or a Reservation Office (Midori-no-madoguchi) at a JR station, or to the sales office of a JR-associated travel agency. There, show your PASS, and obtain your reserved-seat ticket before the boarding. ( “NOZOMI” and “MIZUHO” trains and the trains marked with ★ in this table require the payment of an additional charge.)* Seat reservations cannot be made at unmanned stations or stations without reservation capability.
Shinkansen, most limited express and ordinary express trains have reserved Green Car seats and both reserved and non-reserved ordinary car seats.* (The JAPAN RAIL PASS is not valid for any seats, reserved or non-reserved, on “NOZOMI” and “MIZUHO” trains on the Tokaido, Sanyo and Kyushu Shinkansen. Please use “HIKARI,” “SAKURA,” “KODAMA,” and “TSUBAME” trains.)
A non-reserved seat (except for “NOZOMI” and “MIZUHO” trains on the Tokaido, Sanyo and Kyushu Shinkansen) can be used simply by showing your JAPAN RAIL PASS.* There are no Green Cars on most “HIKARI” and “KODAMA” trains on the Sanyo Shinkansen line (Shin-Osaka—Hakata), or on Series 800 trains on the Kyushu Shinkansen line. * The JR buses “Mizuumi-go” between Aomori and Towadako and “Oirase-go” between Hachinohe and Towadako require reservations. Please obtain your
reserved-seat ticket before boarding these buses. (Service is not available during the winter period.) * Use of Homeliner or other Liner trains is subject to additional fees. * Some trains have no non-reserved seating (all seats are reserved). * It may take time to make a seat reservation if the service counter is busy. Please ensure you leave enough time to make your reservation. Note: Do not use an automatic ticket gate with a JAPAN RAIL PASS or a reserved-seat ticket. Please show the PASS at a Staff Attended Gate.
- April 27 to May 6
Due to consecutive holidays in a comfortable travel season, there is large-scale travel throughout Japan for leisure and recreation.
- August 11 to 20
Another time for traditional travel to hometown areas, called the Obon season.
- December 28 to January 6
The year end/New Year holiday period is the most popular travel time for Japanese people, for vacations and returns to hometown areas.
【How to read reserved seat tickets】